This is a map of informal consumer complaints by state. The date range can be filtered to show informal complaints filed with the FCC beginning on October 31, 2014. This data represents information selected by the consumer. The FCC does not verify all of the facts alleged in these complaints.

This chart shows informal consumer complaints by month. Individual informal consumer complaint data detailing complaints filed with the Consumer Help Center beginning October 31, 2014. This data represents information selected by the consumer. The FCC does not verify the facts alleged in these complaints.

Geographic extent of fixed broadband coverage providers. License and Attribution: Broadband data from FCC Form 477, and data from the U.S. Census Bureau that are presented on this site are offered free and not subject to copyright restriction. Data and content created by government employees within the scope of their employment are not subject to domestic copyright protection under 17 U.S.C. § 105. See, e.g., U.S. Government Works.

While not required, when using content, data, documentation, code and related materials from fcc.gov or broadbandmap.fcc.gov in your own work, we ask that proper credit be given. Examples include:
• Source data: FCC Form 477
• Map layer based on FCC Form 477
• Code data based on broadbandmap.fcc.gov

Summary data of fixed broadband coverage by geographic area. License and Attribution: Broadband data from FCC Form 477, and data from the U.S. Census Bureau that are presented on this site are offered free and not subject to copyright restriction. Data and content created by government employees within the scope of their employment are not subject to domestic copyright protection under 17 U.S.C. § 105. See, e.g., U.S. Government Works.

While not required, when using content, data, documentation, code and related materials from fcc.gov or broadbandmap.fcc.gov in your own work, we ask that proper credit be given. Examples include:
• Source data: FCC Form 477
• Map layer based on FCC Form 477
• Code data based on broadbandmap.fcc.gov

The geography look ups are created from the US census shapefiles, which are in Global Coordinate System North American Datum of 1983 (GCS NAD83). The coordinates do not get reprojected during processing. The "centroid_lng", "centroid_lat" columns in the lookup table are the exact values from the US census shapefile (INTPTLON, INTPTLAT). The "bbox_arr" column is calculated from the bounding box/extent of the original geometry in the shapefile; no reprojection or transformations are done to the geometry.

Updated as of February 26, 2019. The FCC’s 911 Master PSAP Registry (PSAP Registry) lists Public Safety Answering Points (PSAPs) by an FCC assigned identification number (PSAP ID), PSAP name, state, county, city, and provides information on any type of record change and the reason for updating the record. The Commission updates the Registry periodically as it receives additional information. For further information concerning the FCC's PSAP Registry, or to notify the Commission of changes to the PSAP Registry, contact Kim Anderson and John A. Evanoff, Public Safety and Homeland Security Bureau at fccpsapregistryupdate@fcc.gov.

Summary data of fixed broadband coverage by geographic area

This pie chart shows informal consumer complaints involving Internet issues. The issues shown are selected by the consumer when the consumer submits an informal complaint to the FCC. This data shows informal complaints filed with the FCC beginning October 31, 2014. The FCC does not verify the facts alleged in these complaints.

This data contains status reports for June 2016, with revisions accepted through May 2017.

All facilities-based broadband providers are required to file data with the FCC twice a year (Form 477) on where they offer Internet access service at speeds exceeding 200 kbps in at least one direction. Fixed providers file lists of census blocks in which they can or do offer service to at least one location, with additional information about the service.

Version 2 of the June 30, 2016 data includes any revisions made by filers before May 16, 2017. This version therefore updates the fixed broadband deployment data released in connection with the report Internet Access Services: Status as of June 30, 2016, which was released in April, 2017.

Data Download Page: (https://www.fcc.gov/general/broadband-deployment-data-fcc-form-477.

Resources page: https://www.fcc.gov/general/form-477-resources-filers

Version 1 reflects data filed by the September 1, 2017 filing deadline and any revisions made before June 15, 2018. All facilities-based broadband providers are required to file data with the FCC twice a year (Form 477) on where they offer Internet access service at speeds exceeding 200 kbps in at least one direction. Fixed providers file lists of census blocks in which they can or do offer service to at least one location, with additional information about the service. Data Download Page: https://www.fcc.gov/general/broadband-deployment-data-fcc-form-477. Resources page: https://www.fcc.gov/general/form-477-resources-filers